Jane Coutts

Jane Coutts is an Ottawa-based writer and editor who specializes in healthcare issues. She worked as a journalist for 15 years, mainly at The Globe and Mail, where she was the health policy reporter for five years. Since she founded Coutts Communicates in 2002, Jane’s work has focused on making healthcare policy and research more readable and relevant. Jane also leads workshops plain-language writing.

  • Burnout at your fingertips

    Burnout at your fingertips

    Electronic health records were supposed to be the miracle cure for every shortcoming in Canadian health care, but no one predicted the toll it would take on physicians.

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  • Take a deep breath…let’s talk conflict

    Take a deep breath…let’s talk conflict

    If you’ve worked in a busy and demanding health care organization (is there any other kind?) you’ve encountered on-the-job conflict. Is conflict a good or bad thing?

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  • Mentors are like hidden treasure — hard to find, but life changing

    Mentors are like hidden treasure — hard to find, but life changing

    Sometimes the mentor you want isn't the mentor that you need.

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  • Wise experts know they don’t know everything — and they’re willing to talk about it

    Wise experts know they don’t know everything — and they’re willing to talk about it

    Research shows that teamwork is one of those rare situations where the whole is greater than the sum of the parts. At least, it can be.

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  • Communication: beyond nice bedside manner

    Communication: beyond nice bedside manner

    What was once regarded as something of a frill — a “nice bedside manner” — is known now to be an essential tool in patient care.

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  • Teamwork: it’s way more than just playing along

    Teamwork: it’s way more than just playing along

    Few people already working in health care have had team training as part of their educations. However, there are a lot of resources to help health care organizations create teams.

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  • Navigating change — there are good reasons to follow a guide

    Navigating change — there are good reasons to follow a guide

    Health care organizations sometimes choose change, and sometimes have change thrust upon them; either way, the results aren’t always positive. It doesn’t have to be that way.

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  • Three skills doctors need today

    Three skills doctors need today

    The ability to coach, communicate and collaborate well with team members can actually make a life-or-death difference for a patient. So why don’t we teach them to physicians?

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  • Throwing patients a lifeline

    Throwing patients a lifeline

    Game changing technologies promise accessible care

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